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Brief description

The development of soft skills is essential in an ever-changing healthcare landscape. Emotional Intelligence (EI) is crucial for personal and professional interactions, driving organizational success by enhancing teamwork, leadership, and communication. Investing in EI fosters motivated, efficient staff aligned with organizational goals, leading to confident and effective teams. In healthcare, leadership in nursing significantly impacts performance and patient care. Developing nurses' leadership skills in communication, teamwork, conflict management, and adaptability is essential for implementing digital services and ensuring quality care. These set of soft skills prepare healthcare workers to lead and improve patient care in an evolving healthcare environment.

Target

(head) nurses

Objectives

• Understand and self-regulate emotions in the work environment by using specific techniques.  
• Recognize and prevent the onset of burnout. 
• Make responsible decisions based on personal and company defined values. 
• Apply effective communication skills in healthcare settings.
• Understand the principles of clinical leadership, identify personal strengths and weaknesses, and apply strategies to inspire, motivate, and guide teams.
• Recognize the roles and responsibilities of team members, apply communication and collaboration techniques, and understand how team dynamics influence patient safety and healthcare quality.
• Utilize critical thinking, problem-solving processes, and decision-making techniques to address complex healthcare challenges, evaluate the impact of decisions, and promote collaborative decision-making within teams.
• Embrace adaptability, apply strategies for personal growth, and evaluate learning processes to ensure ongoing development in a dynamic healthcare environment.

Skills

• Strengthen emotional intelligence, thus avoiding conflicts and misunderstandings in the workplace
• Make responsible decisions based on personal and company defined values.
• Enhance communication skills in healthcare settings
• Develop leadership and self-awareness
• Foster effective teamwork and collaboration
• Apply problem-solving and decision-making skills
• Promote continuous personal and professional development

Duration

28h

Courses

These are the courses included in the pathway. To earn the pathway certificate, make sure you complete each one listed below. You can access the courses by clicking the buttons below.

4.15 Emotional intelligence and stress handling
4.7 Leadership and teamwork in nursing

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Once you have completed the required courses, you will be able to download the pathway certificate from this section.

Pathways certificates