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BRIEF DESCRIPTION

The primary goal of the program is to reduce the daily emotional stress of the company's employees by providing practical techniques and methods recognized by psychologists on how to regulate emotions in the work environment and at home. The applied techniques and methods can significantly prevent employee burnout and increase emotional resilience, thus returning employee productivity and eliminating the number of mistakes made at work.

After these courses students should be able to:

• Understand and regulate emotions in the work environment
• Recognize and prevent the onset of burnout.
• Apply several simple but effective methods for self-regulation of emotions.
• Strengthen emotional intelligence, thus avoiding conflicts and misunderstandings in the workplace, which can escalate the decline in work productivity.
• Make responsible decisions based on personal and company defined values.

SUMMARY

Emotional intelligence

• Definition of emotional intelligence
• emotional, intelligent, or still - emotionally intelligent?
• 5 pillars of emotional intelligence

Emotions

• What are emotions and why do we have them?
• Emotion management – a guarantor of intelligence or a survival mechanism?
• Six steps in managing emotions
• 10 important signals for action

Burnout syndrome

• Another trendy term or an everyday reality?
• Methods for preventing burnout syndrome:
• Brain dump
• Mindfulness practice
• 5 why method
• Mindful way through anxiety

Self-expression and personal values

• personal value system and why it is important.
• what do you want to achieve?
• making a conscious decision about what we talk and how to act in different situations.

AUTHOR AND COORDINATOR

Author

Janita Veinberga

Coordinator

Zanda Zēberga